FAQ

🐶

1. What is the delivery time for my order?
We process your order within 1–3 business days. Estimated delivery time is 5–12 business days depending on your location.

2. Do you offer free shipping?
Yes, we offer free EU, UK and US shipping on all orders.

3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your package.

4. Does the GPS collar require a subscription?
No! Our GPS collars work seamlessly with Apple Find My—no monthly fees or subscriptions required.

5. Are your products suitable for both dogs and cats?
Yes, most of our products are designed to work for both dogs and cats. Please refer to each product page for specific details.

6. Can I return a product if I’m not satisfied?
Absolutely. We offer a 30-day return policy. Simply contact us at support@woowzy.life to start a return.

7. How do I contact you?
You can reach us anytime at support@woowzy.life or through our contact form.

8. Are your products pet-safe?
Yes, all products are selected for their safety, quality, and pet-friendly design. We only offer items we’d use with our own pets.

9. Can I change or cancel my order?
Please contact us as soon as possible after placing your order. If it hasn’t been processed yet, we can help you change or cancel it.

10. Do you offer any pet guides or ebooks?
Yes! We offer informative eBooks for pet owners, covering topics like training, feeding tips, and how to choose the right pet. You'll find them included with some of our products or available on our website.